FAQ

We have compiled a list of frequently asked questions below to enable you to find answers fast.

How do I make an appointment?

Simply visit one of our showrooms in Liverpool or Prenton, or call us on 0151 260 7749 for Liverpool or 0151 609 0455 for Prenton, and one of our designers can then discuss your requirements and arrange an appointment to visit you at home to assess your kitchen layout.

What happens after a designer has been to visit my home?

After visiting your home and discussing your kitchen requirements, our designers will use the very latest in CAD design software to create visuals of your dream kitchen, which will then be presented to you at a convenient date and time in one of our showrooms. After discussing the kitchen design and quotation with you, if you find this acceptable then an agreement will be signed and 25% deposit paid. Shortly afterwards, an appointment for our surveyor to visit your home will be arranged to ensure that installation of your new kitchen will run smoothly and efficiently.

 

Do you install the kitchen?

Yes, Panorama Kitchens offers an installation service. We have a team of highly skilled and experienced fitters that will ensure that your kitchen is fitted to the highest standard and that all equipment and furniture is in the best working order. Any rubbish and packaging from installing the kitchen will be removed by Panorama, leaving you to just enjoy your new dream kitchen.

How long will installation take?

Installation time varies, depending on the scale of the kitchen to be installed. However we will endeavour to install the kitchen as quickly and with as little disruption as possible.

Do you offer finance?

Panorama Kitchens can offer flexible payment options to suit your needs and help you get your new dream kitchen with our finance partners, Hitachi Capital. This is subject to conditions, details are available on request.

Do you offer a guarantee on your kitchens?

We offer a 5 year guarantee on kitchen furniture from the date of the original purchase.

Do all the doors and drawers have soft-closing hinges and runners?

Yes, all of our doors and drawers benefit from the soft-closing feature.

How thick are the kitchen carcases that you supply?

All the carcases we supply are made from 18mm thick MFC.

What does MFC stand for?

Melamine Faced Chipboard.

Do you sell integrated and free-standing appliances?

Yes, we have a wide selection of both for you to choose from. Call into one of our showrooms to discuss the appliances available to suit your requirements and budget.

I am interested in granite worksurfaces - how easy are these to maintain?

As with all worksurfaces, some measures should be taken to prevent damage or excessive wear. In normal use, clean stone surfaces regularly with water containing soap or a mild detergent, with a soft cloth or sponge. Rinse off surfaces with a clean soft cloth, avoiding the use of abrasive cleaning products or materials. Please note that strongly coloured foodstuffs can stain the stone surface. Always use pan stands and trivets to protect the surface from excessive heat. Never cut items directly on the worksurface. Dull patches that can occur through high wear and surface deposits can be restored by the use of polishing cream.

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