We take your privacy seriously

THE TYPES OF DATA WE COLLECT FROM YOU:

  • Contact information – such as name, address, phone number and email address and in some
    instances financial information which is covered by PCI compliance (please refer to our PCI
    compliance policy).
  • Information relating to products purchased for the purposes of product warranty.
  • Consumer satisfaction and feedback data, such as the results from customer satisfaction and
    feedback survey forms.
  • The data you provide to us through contact forms.
  • Call recordings, for monitoring, evaluation and training purposes.

DATA COLLECTED FROM OUR WEBSITE:

Panorama Kitchens Cookie Policy

WHAT ARE COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.

THIRD PARTY COOKIES

In some special cases we use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us through one of our preferred contact methods below.

HOW WE USE YOUR INFORMATION

We use your information in the following ways:

TO PROVIDE OUR SERVICE TO YOU, FOR EXAMPLE

  • To carry out our obligations arising from any contracts entered into between you and us.
  • To fulfil any request for our products and services.
  • To answer your enquiries about our products and services.
  • To send you service and transactional communications regarding our products and services.
  • For accounting and administration purposes.

For the above purposes, we rely on the lawful basis under the GDPR of performance of a contract.

TO SEND YOU UPDATES ABOUT OUR PRODUCTS AND SERVICES

Where you have provided your consent for us to contact you by phone, post or email about our
products.

We also rely on our legitimate business interests to send some communications. For example a recall of a product.

Where the processing activity is based on your consent, you have the right to withdraw your consent at any time. The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal. To withdraw your consent at any time contact us directly.

WE WILL SHARE YOUR PERSONAL DATA INFORMATION WITH THIRD PARTIES AS FOLLOWS:

  • Service repair companies in conjunction with warranties. (Limited to name, address contact telephone number and appliance information).
  • Sub-contractors in conjunction with the installation service of our products. (Limited to name,
    address and contact telephone number).
  • Finance Brokers and lenders for the purpose of providing requested finance.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligations, or in order to enforce or apply our terms and conditions.

We will not disclose your personal information to third parties to enable them to contact you for
marketing purposes.

We will not be sharing your information directly outside the European Economic Area, however it may be stored at a destination outside the European Economic Area by one of our suppliers. It may also be processed by staff operating outside the EEA who works for one of our suppliers. This includes staff engaged in among other things, the fulfilment of your order, the processing of your payment
details and the provision of support staff.

SECURITY OF PERSONAL DATA

Panorama Furnishing Mart Ltd will take appropriate technical and organisational measures in line with applicable data protection laws, including requiring our service providers, or professional advisors to use appropriate measures to protect your personal data.

STORAGE OF PERSONAL DATA

We will store your personal data for as long as may be required by law, or as required under any contract or warranty, ordinarily this will be for a period of 7 years. If there is no legal requirement, we will retain information about you only for as long as is necessary for the purposes for which it was collected. We regularly review the personal data we and delete anything we no longer need.
Information that does not need to accessed regularly, but which does still needs to be retained is safely archived. Disposal of any personal data is shredded and certified.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. We may charge a reasonable fee based on the administrative cost of providing the information if your request is manifestly unfounded or excessive.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be updated and posted on our website.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be
addressed to: Diane Wells, Panorama’s Office Manager, on 0151 260 7749 or via email: dianewells@panoramakitchens.co.uk

Panorama Furnishing Mart Ltd
11 Belmont Rd
Anfield
Liverpool
L6 5BG

COMPLAINTS

If you have any complaints about how we process your data then please contact us at the above address and we will aim to resolve them.